Privacy Policy

Welcome to Prelumo. We are a global tutoring marketplace that connects students with qualified tutors for in-person and online learning sessions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Prelumo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

• •Matching and Discovery: To help students find suitable tutors based on subjects, location, availability, and preferences.
• •Payment Processing: To facilitate secure payments between students and tutors, process refunds, and manage tutor payouts.
• •Safety and Trust: To verify tutor identities and qualifications, detect fraudulent activity, resolve disputes, and maintain a safe learning environment.
• •Communications: To send booking confirmations, session reminders, payment receipts, platform updates, and respond to your inquiries.
• •Platform Improvement: To analyze usage patterns, improve our services, develop new features, and personalize your experience.

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

4. Data Security

We implement industry-standard security measures to protect your information:

• •All data transmitted to and from our platform is encrypted using TLS/SSL encryption.
• •Sensitive data is encrypted at rest using AES-256 encryption.
• •Payment information is processed through PCI-DSS compliant systems.
• •Regular security audits and vulnerability assessments are conducted.
• •Access to personal data is restricted to authorized personnel only.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Location Data

Location privacy is a core principle at Prelumo. We handle location data as follows:

6. Messaging and Anti-Scam Protections

To maintain a safe marketplace and protect users from fraud, we implement messaging controls:

• •Content Filtering: Messages are scanned for potentially harmful content, scam patterns, and attempts to circumvent our platform.
• •Blocked Patterns: Until a first paid booking is completed, certain content is restricted including external contact information, payment links, and suspicious URLs.
• •Message Retention: We retain messages for dispute resolution and safety investigations. Messages may be reviewed by our trust and safety team if a report is filed.

These measures help prevent scams and ensure that genuine tutoring relationships are established through our platform.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. We honor these rights for all users globally, in compliance with GDPR and similar regulations:

To exercise any of these rights, please contact us at privacy@prelumo.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• •Account Data: Retained while your account is active and for up to 3 years after account closure for legal and operational purposes.
• •Transaction Records: Retained for 7 years for tax and accounting compliance.
• •Session Notes: Retained for 2 years after the session or until you request deletion.
• •Messages: Retained for 2 years for dispute resolution and safety purposes.

9. Children's Privacy

Prelumo is designed for users aged 13 and older. Users under 18 must have parental or guardian consent to use our platform.

• •We do not knowingly collect personal information from children under 13.
• •Parents or guardians may create accounts on behalf of minor students aged 13-17 and manage their information.
• •If we discover we have collected information from a child under 13, we will delete it promptly.

10. International Data Transfers

As a global platform, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• •We use Standard Contractual Clauses approved by the European Commission for EU data transfers.
• •Our service providers are required to maintain equivalent data protection standards regardless of location.
• •Data is stored primarily in secure data centers within your region where possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

• •We will notify you of material changes via email or a prominent notice on our platform.
• •The "Last updated" date at the top of this policy indicates when it was last revised.
• •Continued use of Prelumo after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.